Question 1

Where can the gift card be used?

Accepted Answer

The Glede card works just like a regular Mastercard and can be used in over 50 million stores and online shops worldwide. It works everywhere Mastercard is accepted.

Question 2

Does it work for both iPhone and Android?

Accepted Answer

Yes, the Glede app is available for both iPhone and Android. You can download it from the App Store or Google Play.

Question 3

I can't use the Glede card. What do I do?

Accepted Answer

Contact customer service and we will help you. You can reach us via chat in the app, email or phone. We respond quickly and are happy to help.

Question 4

How can I check the balance on the gift card?

Accepted Answer

You can check your available balance at any time in the Glede app. Open the app and see the balance directly on the home screen.

Question 5

Can I buy something that costs more than the available balance on the card?

Accepted Answer

Yes, you can combine the Glede card with another payment card. Many online stores allow you to split the payment between multiple cards.

Question 6

How long is my gift valid?

Accepted Answer

The gift card has a validity period that is shown in the app. Make sure to use it before the expiry date to get the full benefit of the gift.

Question 7

Is the Glede card a credit card?

Accepted Answer

No, the Glede card is a prepaid Mastercard gift card. You can only use the amount loaded on the card — no credit or loans.

Question 8

Do I need a PIN code to make payments with the Glede card?

Accepted Answer

For online shopping you do not need a PIN code. You use the card number, expiry date and CVV2/CVC2 code which you can find in the app under "Show card details".

Question 9

What happens if I receive multiple gifts?

Accepted Answer

All gifts are collected in the Glede app. You can view and manage all your gift cards in one place.

Question 10

Are there fees when I make purchases with the Glede card?

Accepted Answer

No, there are no fees for you as a recipient when you shop with the Glede card. You can use the entire amount freely.

Question 11

How much can I use from the Glede card per month?

Accepted Answer

There is a monthly limit on how much can be used. You can find the exact limit in the app or by contacting customer service.

How to use the gift card online

From gift card to online shopping in four simple steps

Download the Glede app

Log in with your phone number

Card details

Find your card details

Payment

Complete your order

Everything you need to know about online shopping

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